Category English for Travel

On the telephone


Peter and Maria Almar have decided to stay in Athens for a short holiday. Peter wants to book seats for a concert. He is telephoning the concert hall.

Peter Hello? Is that the concert hall?

Booking clerk Yes, speaking.

Peter I’d like to book some tickets for the concert on Saturday, please.

Booking clerk How many would you like?

Peter Two, please. Two seats together.

Booking clerk Well, the stalls are sold out, but we have a few in the circle.

Peter I see. What time is the performance?

Booking clerk Eight o’clock.

Peter Is there a matinee?

Booking clerk No.

Peter Well, can I book two tickets?

Booking clerk Sorry, we don’t take telephone bookings.

Can you come to the box office?

Peter Oh, all right. Thank you.

Maria wants to telephone the Almars’ shop in Zurich to

tell their assistant that they will be back next Tuesday.

Maria Hello? Operator? I’d like to book a call to Switzerland.

Operator Pardon?

Maria I want to book a call to Switzerland. I’ve been trying to dial direct, but I can’t get through.

Operator Can I have your number, please?

Maria Yes, it’s Athens 5709—918.

Operator And who are you calling?

Maria Zurich 63 24 35.

Operator Zurich 63 24 35. And what time would you like the call?

Maria Would it be possible to book it for three o’clock this afternoon, please?

Operator Right. We’ll call you back later, then.


C Stage ‘j


Stage ^

Maria Thank you. Goodbye.

Key words

box office place where you buy theatre tickets

concert hall building where music is played

connect put through a call delay time when you have to wait dial You dial a telephone number with your finger. engaged (USA: busy) used Iry another person

expect someone back think that someone will come back later fetch go and bring back hold on wait

matinee performance in the afternoon

operator person who puts through telephone calls

(I beg your) pardon? (USA: Excuse me?) = Please repeat what you said; I didn’t hear. performance the playing of a concert, the acting of a play etc. personal call (USA: person to person) telephone call to one special person

receiver You hold the receiver when you make a phone call. replace put back

sold out all sold, none left to buy speaking Smith speaking = / am Smith, (on the phone)

Go back and listen again to the Dialogue until you can understand it without looking at the words. Then practise saying Peter and Maria’s words after them.

Reading for information

Look at the information and then answer the questions. Use the Notes if you need to, but try to answer the questions before looking at the Notes if you can.

Baggage (free allowance)

The free allowance for each adult or child paying half fare is:

On International Joumeys-Tourist Class 44 lb. (20 kgs) First Class 66 lb. (30 kgs.) On Domestic Services 33 lb. (15 kgs)

There is no Free Allowance for an infant carried at 10 per cent of the adult fare, but infants food for consumption in flight and an infants’ carrying basket are carried free of charge. Baggage in excess of the Free Allowance is charged for per kilogram at the rate of 1 % of the one way, normal, adult, direct first class, through fare and on domestic services 1% of the respective class fare paid.


An infant under two years of age travelling on International Services accompanied by an adult and not occupying a separate seat

is carried at 10% of the adult fare. Additional infants under two years of age accompanying the same adult, infants under two years of age occupying a separate seat and children of two years of age and above, but under twelve years of age are carried at 50% of the adult fare.

Youth fares

A discount of 25% of the normal tourist single, return or excursion fare is available to young people under the age of twenty two. Full information obtainable on request.

Airport service charges

In some countries an airport service charge, payable locally before departure is levied on all passengers embarking on International Flights.

The charge levied on passengers (except children under two years of age and passengers in transit) embarking from Yugoslavia is: Y. D. 35

Road transport

Transport between town terminal and airport is available at the following charge:- Pula Y. D. 15.00 Split Y. D. 20.00 Zagreb Y. D. 15.00 Belgrade Y. D. 15.00 Dubrovnik Y. D. 20.00 Ljubjana Y. D. 20.00

Time of reporting at the airport. Passengers must report at the check-in desk and have all formalities completed 30 minutes before aircraft departure. Departures cannot be delayed for passengers who arrive late.

General information










How much baggage is an international tourist-class passenger allowed to take without extra charge?

How much would it cost an international tourist-class passenger to take 5 kilograms of excess baggage?

a) 1% of the tourist-class fare.

b) 5% of the tourist-class fare.

c) 5% of the first-class fare.

What is the fare for a 4-year-old child?

a) No charge.

b) 10% of the full fare.

c) Half fare.

At what age are youth fares no longer available?

When do you pay the airport service charge?

a) When you buy your ticket.

b) When you catch your plane.

How much is the airport charge? Baggage

How much does it cost to travel from the terminal in Belgrade to the airport?

Your plane leaves at 11.15. What is the latest time you can check in?

Now check your answers with the Key on page 104.


accompany travel with additional more, extra aircraft (USA: airplane) plane allowance baggage allowance = how much baggage you are allowed to take

charge ask somebody to pay money complete finish consumption eating delay an aircraft keep an aircraft waiting

discount reduction in price domestic inside a country, not international

embark get on a plane or ship formalities things that always have to he done e. g. showing your ticket
and passport infant young child lb pound = 0-454 kilograms levy a charge ask somebody to pay money

locally payable locally = which can be paid at that place obtainable which you can have occupy a seat sit in a seat on request if you ask respective fare fare which was paid, fare which applies separate different terminal place in a town where buses leave for the airport in transit in the middle of a journey youth young person



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Passport Boarding card Ticket

Listen to the Dialogue. If you need to, you can look at the words in your book or at the Key Words after the Dialogue.

Peter and Maria Almar have arrived at Istanbul airport to catch a plane to Athens.

Maria Is this the check-in for the flight to Athens?

Check-in clerk Yes, that’s right. Can I see your tickets and passports, please? And could you put your baggage on the scale?

Peter Can I take this briefcase as hand baggage?

Check-in clerk Yes, that’s all right. Smoking or no smoking?

Maria No smoking, please.

Check-in clerk Here are your boarding cards. You’ll need to show them again at the gate.

Maria Can we board the aircraft now?

Check-in clerk Can you wait until it’s announced, please, and then go to Passport Control.

Announcement Sabena Airways flight SN 862 to

Athens and Brussels. This flight is now boarding at Gate 6.

Check-in clerk Boarding now at Gate 6.

Maria Thank you.


* ♦ ‘

Лі I’.issport Control Peter has to answer some questions.

Passport officer Do you live in Switzerland?

Pcicr Yes, I do.

Passport officer What was the purpose of your visit to Turkey?


Peter It was a business trip.

Passport officer Was this your first visit?

Peter No, I’ve been here twice before.

Passport officer Have you got a

vaccination certificate for cholera?

Peter Yes, I’ve got it here.

Passport officer OK, thank you.

Go back and listen again to the Dialogue until you can understand it without looking at the words. Then practise saying Peter and Maria’s words after them.

Key words

above more than I’m afraid I’m sorry to say announce/make an announcement Rive information to a group of people as long as if

board get on a plane, ship, train etc. briefcase small case for papers cholera illness you can catch in hot countries

clerk person who does paper work in an office, bank etc. control checking

Customs l had to pay the Customs iS to import the cigarettes.

declare say what goods you have duty-free without duty (money you pay to bring cigarettes, drink etc. into a country)

gate Passengers for Paris go to Gate


gift something you give to a person, a present

goods things for sale, things a person has bought Green Channel — see page 27. immigration going into a country item thing, piece of goods line type of goods

liqueur e. g. Cointreau, Benedictine, Creme de Menthe lounge waiting room luggage baggage (suitcases, bags etc.) officer e. g. a customs officer, passport officer, police officer, immigration officer present something you give to a person, a gift

purpose the purpose of your journey = why you are travelling be resident in live in scale We weigh things on a scale. spirits (USA hard liquor) e. g. whisky, cognac, vodka steward/stewardess (USA flight attendant) man/woman who looks after passengers on a plane terminal part of an airport; Flights to Africa leave from Terminal 3. tobacco Cigarettes are made from tobacco.

transfer change planes in the middle of a journey trip journey twice two times

vaccination certificate piece of paper saying that a doctor has vaccinated you against an illness valid This is an old passport — it’s not valid now. weight how heavy a thing is wine e. g. Riesling, Burgundy,



English for Travel is a course for business people and tourists. It is for people who travel to English-speaking countries or to countries where English is often used at airports, in restaurants, in shops and so on. It is a practical course which teaches you how to use English when buying a ticket, ordering a meal, hiring a car etc.

The course tells the story of a business trip to Athens. Peter and Maria Almar have a shop in Zurich. They visit Istanbul and Athens to buy things for their shop, and they also have a few days’ holiday in Greece.

English for Travel can be used as a self-study course – you can use it at home without a teacher. (It can also be used with a teacher, and there is a Teacher’s Guide to help teachers use the course in the classroom.) You must know a little English before you start the course. (You may have learnt some at school or have spent one or two years learning English at evening classes.) There are explanations of the more difficult or important words in each unit (Key Words) and an alphabetical Wordlist at the back of this book (pages 107-113). This will help you to find an explanation quickly if you do not know the meaning of a word.

Many words that the traveller needs are different in British English and American English. Both British and American English words are given in the Key Words and Wordlist.

The parts of the course are this book (the Goursebook) and two cassettes, so you will need a cassette player. The cassettes are a very important part of the course because the traveller has to do a lot of listening and speaking. The cassettes help you to listen to and understand English as it is used by travel agents, shop assistants etc. They also give you the chance to practise the kind of sentences you need to say when you have to ask for information, buy things etc. English for Travel teaches useful English; it teaches realistic English; and it gives active practice in the English needed for travel.

О The Almars’ shop in Zurich

To find out what English the traveller needs to understand and to use, we took recordings of travel agents, shop assistants etc. The English in the Listening for Information is taken from these recordings.

How to use the course

The course is in 11 units, each about a different aspect of travel – ‘Asking about travel’, ‘At a hotel’ etc. It is best if you work through the units from 1 to 11. If you already know a lot of English, you can leave out some units and do only those that you are most interested in or that are most useful to you. However, a lot of things in the course (e. g. how to ask questions) can be used in different situations, and so it will normally be best for you to work through the whole course.

Instructions for using the material are given in each unit of this book and on the cassettes. But here is a list of the parts of each unit with suggestions as to how they should be used.

1 Dialogue

The Dialogue tells the story of the Almars’ trip to Athens. In the Dialogue there are examples of the language that you will practise in the unit. Listen to the Dialogue and try to understand it without looking at the words in your book. If you cannot understand the Dialogue at first, read it in your book and find out the meaning of the unknown words from the Key Words, which are after the Dialogue. Play the Dialogue again until you can understand it without looking at your book. When you understand the Dialogue, practise saying Peter’s or Maria’s words after the words on the tape.

2 Key words

The more difficult or more important words from the Dialogue and from the Listening for Information are listed here with an explanation or example. These words are also in the Wordlist at the back of the book so that if you forget the meaning of a word, you can find it quickly later on. When you have finished a unit, look back again at the Key Words you have learnt.

3 Using the language

The first two exercises help you to practise some of the phrases and grammar in the Dialogue. You practise saying what you want, asking questions etc. These exercises are on your cassette, and the answers are all given too, so that you can check that your answer is correct. Always try to speak like the voice on the cassette. It is best if you do not look at your book when you are saying the answers, but you should look at your book if you find the sentences too difficult at first.

The third exercise is a short dialogue in which you play the role of a traveller, customer etc. at a travel agency, bank or shop. First you listen to the dialogue; secondly, you say the traveller’s words at the same time as he or she says them; and thirdly, you have to stop the tape when it is the traveller’s turn to speak, and you have to say the traveller’s words. You can look at the words in your book until you are ready to play your role from memory.

4 Listening for information

This part of the unit contains a conversation (recorded on cassette), and a number of written questions about the conversation. In each conversation the words of the travel agent, shop assistant etc. are taken from a real conversation, so you will hear real English, the English you have to understand in real life. This means that you may find the conversation difficult to understand when you first hear it, but your work on the Dialogue and on Using the Language will help you. Try to understand the conversation first without looking at your book, but if you find it difficult, follow the words in your book as you listen. Some of the words were also in the Dialogue, others you will find in the Key Words. But remember that you do not need to understand every word. The important thing is to understand the meaning of the whole phrase or sentence. Listen to the conversation again until you can understand it without looking at your book. When you understand the conversation, read the questions in your book. Then play the conversation again, listening for the information that you need to answer the questions. Stop the tape and write the answer

to each question or group of questions; or take notes on a piece of paper as you listen, and then write all the answers when the conversation has finished. Answer each question in a word or short phrase. It is important that you do not read the conversation after you have looked at the questions, because the questions are a test of listening. Check your answers with the Key (pages 104-106).

5 Reading for information

The traveller has to understand spoken information, and written information too. You hear real English spoken in the Listening for Information, and in this part of the unit the brochure, timetable etc. is a real brochure or a real timetable. As with listening, the important thing when reading is to find the information you want. You do not need to understand every word the first time. You must answer the questions by finding the information from the written material. The more difficult words are explained in the Notes, but try to answer the questions before looking at the Notes if you can. Look at the Key to make sure your answers are correct.

Additional notes

In one unit (Unit 3) there is also a writing exercise on filling in a form.

When you are learning English, it is best to work for not more than 1—lz hours at one time. Two lessons of half an hour are better than one lesson of one hour. Practise as often as you can — two or three times a week, or every day. This is much better than, for example, spending a period of 4 or 5 hours on the course every month.

After each unit look again at the Key Words and try to remember a sentence with each word. If you found a unit difficult, do it again — it will be easier the second time. Or you can come back to it again later. The more you practise, the better your English will be.


The author and publishers would like to thank the following for their assistance and co-operation with the preparation

of source recordings:

Waye and Son, Otley Norfolk Gardens Hotel, Bradford

Schofields Ltd, Leeds Oxford Travel Agency

H. M. Customs, Luton Airport

British Airways Jane Calin Tim Hodlin

Dept, of Language and Literature, College of Ripon and York St. John

The author would like to thank Sheila Hastwood for help with transcription and typing and Peter Donovan of OUP for help with collection of recordings and course planning.

The publisher would like to permission to base a numbe publicity material:

British Rail Hovercraft Ltd. H. M. Customs and Hxcise The Two Sisters Restaurant, llkley

Diners Club Ltd.

thank the following for of illustrations on their

The Post Office Knglish Tourist Board London Transport Bricar Overseas Car Rental Miles Laboratories Ltd.

The publishers wish to acknowledge the following for permission to reproduce photographs:

Photographs lent by agencies

The Sport and General Press

Post Office

Farmers Weekly

British Railways Board

Poultry World

(Terry Valley Farms Ltd.

Assistance with photographs Terracotta (Oxford)

Russell &: Bromley Ltd. Lyndon Jewellers Ltd. Pamela Meads Model Agency City Motors (Oxford) Ducker & Son Ltd.


Fleet PR

Leyland Vehicles Ltd.

Ford Motor Company Ltd. Lotus Cars (Sales) Ltd. London T ransport Kxecurive Armitage Shanks Sales Ltd.

was provided by CBA Travel Services Pan American World Airlines Dorchester Hotel Ritz Hotel Avis Rent-a-Car Katrina

Unit 1 Asking about travel

isatlantic Holiday People


Listen to the Dialogue. If you need to, you can look at the words in your book or at the Key Words after the Dialogue.

Peter and Maria Almar are in Istanbul, where they arc buying things for their shop in Zurich. They want to talk to the manager of an export company, but he is not there at the moment, so the Almars plan to go to Athens for three days and then back to Istanbul. Peter is enquiring at a travel agency about travel to Athens.

Peter Good morning. I want to go to Athens. Could you tell me if there’s a train today or tomorrow?

Travel agent There’s a train every evening at 22.30.

Peter What time does it arrive in Athens, please?

Travel agent The train leaving today arrives at 11.40 on Wednesday.

Peter How much does it cost?

Travel agent The single fare is TL848 first class and TL567 second class.

Peter Sleeping accommodation is included, is it?

Travel agent No, that’s extra.

Peter Oh. What sort of accommodation is there?

Travel agent Well, that depends on whether you travel first or second class. There are single-berth compartments for first-class passengers and two or three-berth compartments for second-class passengers.

Peter How much is a first-class berth?

Travel agent TL425 each night.

Peter Can I book a berth in advance?

Travel agent Yes, we can book a berth for you, providing there’s space, of course.

Peter I see. And how much is it to Athens by air, please? Tourist class.

Travel agent TL1699. There’s a flight tomorrow at 17.50 that gets to Athens at 18.40.

Peter Is there any reduction for a return journey?

Travel agent No, it’s double fare, the same each way.

Peter Well, I’ll have to think about it first. I’ll call back to book the tickets. Thank you.

Travel agent Thank you, sir.


1 First class

2 Second class

3 Berth

Key words

accommodation place for sleeping adult person who is no longer a child

in advance before berth bed in a boat book buy tickets for a seat, berth etc. in advance cabin a room on a boat call back come back; (when on the telephone) telephone again compartment a room on a train couchette bed in a train compartment or boat

depend on How much the meal costs depends on what you eat. double x2

each way for both journeys enquire ask

fare money paid for a journey ferry boat

flight journey by air following next

include Meals aren’t included; they’re extra.

involve be part of something passenger person who is travelling

Go back and listen again to the Dialogue until you can understand it without looking at the words. Then practise saying Peter’s words after him.